[Updated: 21st Februay 2024]
1. Digital Products: We offer a range of digital products and services, including but not limited to Email Marketing, Website Design, Digital Marketing, SEO, SMM, and Content Writing. As these are digital services, they are non-tangible and irrevocable, and thus, we generally do not offer returns or refunds. We encourage customers to carefully review service details before making a purchase.
2. Service Satisfaction: Client satisfaction is our priority. If you are dissatisfied with any of our services, please contact our customer support at [[email protected]] within 3-5 days of the service delivery date. We will assess your concerns and work towards finding an amicable solution.
3. Refund Eligibility: Refunds may be considered under the following circumstances:
- Defective or incorrect service delivery.
- Inability to provide the agreed-upon service.
4. Reporting an Issue: Customers must report any issues with the service within 3-5 days of delivery. Please provide a clear description of the problem to our customer support at [[email protected]].
5. Assessment Process: Upon receiving your request, we will conduct an assessment of the reported issue. If the issue is confirmed and falls within the eligible criteria, we will initiate the refund process.
6. Refund Process: If eligible for a refund, the refund amount will be credited to the original payment method used during the purchase within 15-20 days.
7. Contact Information: For any questions or concerns regarding our Return and Refund Policy, please contact our customer support at [[email protected]].
Note: EGi iT reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is the customer’s responsibility to review this policy periodically.
